Service Delivery Senior Manager/ Director
Location: REMOTE - Europe
Key Responsibilities
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Manage multiple professional services delivery teams responsible for the implementation of the company's products for multiple customers on Cloud
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Plan and Monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
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Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
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Ensure customers are taken live within the promised timeframe
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Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
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Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customisations done or unique needs served for the customer
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Work closely with the product development team to share client feedback and for post-implementation reviews
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Track key metrics and KPIs related to implementation success
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Identify implementation areas that can be automated and work with the product or customer success teams to automate them Up-sell / cross-sell the company's products or services wherever applicable
Key Capabilities
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