Service Delivery Director

Location United Kingdom
Salary: £125000 to £999999
Contact name: Kjetil Nyjordet

Contact email: kjetil.nyjordet@medella.life
Job ref: 379
Published: 19 days ago

Service Delivery Senior Manager/ Director

Location: REMOTE - Europe

Key Responsibilities

  1. Manage multiple professional services delivery teams responsible for the implementation of the company's products for multiple customers on Cloud

  2. Plan and Monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects

  3. Ensure best practices and processes are adhered to for implementation and work towards continuous improvement

  4. Ensure customers are taken live within the promised timeframe

  5. Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis

  6. Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customisations done or unique needs served for the customer

  7. Work closely with the product development team to share client feedback and for post-implementation reviews

  8. Track key metrics and KPIs related to implementation success

  9. Identify implementation areas that can be automated and work with the product or customer success teams to automate them Up-sell / cross-sell the company's products or services wherever applicable

Key Capabilities

  1. A bachelor’s or master’s degree in engineering or technology

  2. 10+ years of mandatory experience in Implementation world class products

  3. Ability to manage multiple clients and projects/tasks simultaneously

  4. Knowledge on Devops and ASW / Asure services.

  5. Exception problem solving and solutions skills

  6. Customer success-oriented attitude

  7. Excellent written and oral English skills

  8. Design of how cloud-based applications are deployed and consumed

  9. Understand of unique features and challenges of SaaS applications

  10. Exceptional critical thinking skills is a plus

  11. Flexibility to travel is required

  12. Timely execution-oriented professionals will be preferred

  13. Focus on quality and attitude to excel will be a big plus